Refunds and Returns Policy
Effective Date: March 2025
Thank you for shopping at Hydration tech pro. We strive to provide high-quality smart water bottles to enhance your hydration experience. If you are not entirely satisfied with your purchase, we’re here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include the receipt or proof of purchase.
To initiate a return, please contact our customer support team at [Your Contact Email] with your order details. Once your return is approved, you will receive instructions on how to send the item back to us.
Refunds Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within [X] business days. Shipping costs are non-refundable.
Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [Your Contact Email] within 7 days of receiving your order.
Non-Returnable Items Certain items are not eligible for returns, including:
- Gift cards
- Items purchased on final sale or clearance
- Used or damaged items (unless received in that condition)
Shipping Costs for Returns Customers are responsible for the shipping costs associated with returning an item unless the product is defective or damaged. We recommend using a trackable shipping service as we are not responsible for lost return shipments.
Late or Missing Refunds If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If you still have concerns, contact us at [Your Contact Email].
Contact Us For any questions about our Refunds and Returns Policy, please reach out to us at [Your Contact Email] or [Your Customer Support Phone Number].
By purchasing from Hydration tech pro, you agree to this policy.